Confidence Check
Routes the conversation based on the AI Agent’s self-reported confidence — the heart of the “answer when sure, escalate when not” pattern.
- In ← usually an AI Agent.
- Confident (
yes) → typically Send Reply. - Unsure (
no) → typically Human Handoff.
Config
Section titled “Config”| Field | Status | Behavior |
|---|---|---|
| Confidence threshold | Live | 30–95%, default 75%. At or above the threshold the flow takes Confident; below it, Unsure. |
Runtime behavior
Section titled “Runtime behavior”The agent returns a confidence between 0 and 1 with every reply (part of its
JSON contract). The check compares it to your threshold and follows the
matching branch — the Test chat trace shows the comparison, e.g.
confidence 0.62 < 0.75 → no.
Tuning: raise the threshold to escalate more readily (safer, more handoffs); lower it to let the bot answer more on its own. If no agent ran before this node, the check passes with confidence 1.